Honestly I feel Mood is very PR focused and not very customer service focused. I posted a non favorable post about about my Mood experience and despite my blog having a readership of zero I get an instantaneous comment which suggests that someone at Mood is trolling the web just looking for mentions of themselves. I've noticed this on other blogs to in particular Frabulous Couture when she discussed the reasons why she was leaving the Mood Sewing Network.
Honestly I don't really care for much of what the MSN bloggers make. At first they had bloggers with real skills now what I see is poorly constructed and really not a great advertisement for their fabric.
Now I understand that their NYC is highly regarded but the LA location is staffed by assholes. I'm not sure why it's been this way since they first opened in 2005 I think. I was shopping there within the first month or so. People have suggested that it might be because they are "fashion students". Um no I studied fashion both at FIDM and CC and it was rare that you encountered someone with attitude. At least not one I couldn't break down with my kiwi accent. So I don't know what the problem is.
I'm not sure why I'm still upset. I think it's been building for awhile. I've never been treated well there and usually me and fabric stores go together like bread and butter. I was sewing back when it was dorky and uncool. Aka pre Project Runway. You DO get good service if you are a PRunwayesque poser. Let me tell you if you are buying your fabric for your "line" or your vision you don't actually have a line. Truly. You need to be going to whatever they call the old California Mart now (California Market Center?) and going to the textile show and finding real vendors. Many are happy to bend their minimums. At the very least go to the trend forecasting talk. Totally worth it.
They have there next one at the end of February. It's easier to get a pass now but if your dying to get in and can't well usually there is a way.
Why are they posers? Because if your really planning a line that's going into production Mood is not going to have enough yardage for you to produce more than a few sizes each and its all either current seasons or sample yardage or overage from other designers. You need fabric for next season not what Marc Jacobs WAS doing. It's great for enthusiasts but not if your really trying to make a real (and profitable) go at it.
So is there anyone I haven't offended yet?
UPDATE to an update. Meg's email just bounced back. Got a canned answer back to my FB post about how leather varies. Um yes I know but you do have choices. Label each roll of hides. OR don't have a price list that doesn't actually reflect the prices your charging. I really DO want to know if driving over to Mood for some of my upcoming leather projects is worth it or not.
They need to be careful though. I worked at Joann Fabrics about 10 years ago and I remember the store being inspected by the department of weights and measures because the fabrics were never rung up correctly.
I think it's only fair for when a company responds to my run on rants that it should be acknowledged. When I grew up my parents owned a convenience store in New Zealand. A "dairy" for those of you familiar with kiwiana. People would complain about everything. Mainly about how grumpy and mean my dad was. I'm not sure what they expected me to say in response. "Oh yeah my dad's an ******" Something like that I suppose.
Anyways Meg at Mood has reached to indicate that Mood is listening to my
0 comments:
Post a Comment